Experienced Hotel receptionist

Job Description

An exciting opportunity has arisen to join the team an International hotel business based in Wolverhampton who have won awards for the last two years both for best new renovation and from one of the U.K''s leading hotel booking sites for customer experience!

The Hotel in Question is a stunning grade 2 Georgian listed 4-star hotel and conference venue in Wolverhampton. The hotel comprises of 74 bedrooms with conference and wedding facilities for up to 500 delegates as well as a new state of the art Spa and health club facility available to guests and the general public. This is a fabulous opportunity to join a forward thinking team within a progressive business in a building full of character and 5 acres of landscaped gardens.

We are looking for a candidate with a great personality and passion for the hospitality industry to join our reception and reservations team.
As a Receptionist you will be expected to provide exceptional customer service and information to our guests, as well as liaising efficiently with all other departments in the hotel to ensure the smooth running of the Front Office.

Key Responsibilities:

Ensuring an exceptional arrival experience for all guests
Ensuring that the department runs efficiently whilst you are on shift
Dealing with all incoming calls
Operating the switchboard
Dealing with reservations accurately and promptly.
Dealing with Restaurant bookings
Checking guests in and out.

The Candidate:

To be considered for the above role you should possess the following qualities;
Personable
Outgoing
An excellent communicator
Quick thinker
Problem solver
Resilient

The Package:
For the right candidate a £15,000 annual salary is on offer with annual reviews and increases dependent upon performance
12 months’ front of house/ reservations experience within a busy, 3+ star hotel and conference environment (preferably with 100+ rooms) is essential for this role.