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Wolverhampton Office Services

Employer Ref: HRW13
Job Type:
Key Skills:
 Excellent, approachable and effective communicator  Target driven and results orientated  Displays a sense of urgency to get the task completed, using initiative  Accurate with your decision making and advice given to your customers  Judgement and decision making  Flexibility and adaptability
Salary Details:
basic of £19k plus holiday life insurance and free medical insurance
Job Description:
 Achieve all productivity goals set, effectively self-managing and adapting to ever changing departmental and customer needs  Action quote requests for all sales channels, confidently utilising our current supplier base for products which are above and beyond what is available in our catalogue and systems; ensuring best price and delivery is sought in line with the Conflict Mineral Policy  Promote NOW quotes by fact finding & gathering key information on the call where possible, that allows you to offer a solution on the call.  On non-immediate quotes, manage workloads to efficiently allow quote completion to our customer service promise metric  Regularly communicate with relevant teams to agree quoting strategies allowing for maximum conversions  Successful attainment of personal conversion targets to support MSC’s sales plan  Support and guide all Internal and External customers on product selection, product search string, call conferencing and catalogue navigation  Promote an “Easy to Do Business With” ethos by maintaining a positive can do attitude on all internal and external transactions  Build and maintain successful relationships with our suppliers, internal and external customers  Have some commercial awareness, of the industry, margin and product, share cross functionally to help improve/maintain customer experience across departments  Any other duties in line with business and departmental needs