Quote Associate

Job Description

 Achieve all productivity goals set, effectively self-managing and adapting to ever changing departmental and customer needs  Action quote requests for all sales channels, confidently utilising our current supplier base for products which are above and beyond what is available in our catalogue and systems; ensuring best price and delivery is sought in line with the Conflict Mineral Policy  Promote NOW quotes by fact finding & gathering key information on the call where possible, that allows you to offer a solution on the call.  On non-immediate quotes, manage workloads to efficiently allow quote completion to our customer service promise metric  Regularly communicate with relevant teams to agree quoting strategies allowing for maximum conversions  Successful attainment of personal conversion targets to support MSC’s sales plan  Support and guide all Internal and External customers on product selection, product search string, call conferencing and catalogue navigation  Promote an “Easy to Do Business With” ethos by maintaining a positive can do attitude on all internal and external transactions  Build and maintain successful relationships with our suppliers, internal and external customers  Have some commercial awareness, of the industry, margin and product, share cross functionally to help improve/maintain customer experience across departments  Any other duties in line with business and departmental needs