Customer Care Assistant

Customer Services

Permanent

£7.50 to: £0.00 Hour

Location: Goole,

Date Added: 08/02/2018 16:08:36

Job Description

Duties will include;

• Answering calls from Customers who have experienced problems with their order.

• Communicating with Customers using our online Portal facilities

• Working as part of a team ensuring Customer notes are accurately logged

• Investigating and resolving Customer Complaints

• Processing Returned items

• Processing Refunds

• General Administration

• Technical assistance

Knowledge of Consumer Right Regulations would be an advantage but is not essential. Full Training will be given.

Must be available to work Monday- Friday 8.30am until 4.30pm. The Successful candidate will be requested to cover other staff holidays & potential to work further hours.

Key Skills :

Kennings Building Supplies are recruiting for a Customer Care Assistant to join their Team for approximately 35 hours per week (immediate start available). The ideal candidate will have admin or office experience and have previously worked in a Customer Service environment. Applicants must have excellent communication skills, attention to detail, telephone manner & be computer literate.

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Company Profile HR Group
(Head Office Group)