Branch Support Unit Advisor

Job title: Branch Support Unit Advisor
Salary: £23,436.98 per annum + excellent benefits
Location: Chelwood Gate, Haywards Heath
Job type: Fixed term contract
Contract length: Until 31 December 2020
Hours per week: 35
Closing date: 23 February 2020
Interview date: 09 or 10 March 2020

Please be aware this is a fixed term contract up until 31 December 2020, working 35 hours per week (7 hours a day) Monday - Friday.

We are seeking a flexible individual with a commitment to customer service to join our team as Branch Support Unit Advisor at our National Cat Centre (NCC) in Chelwood Gate, Haywards Heath. Please note we are based in a remote area in Ashdown Forest and public transport to the area is limited.

Cats Protection is the UK''s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2018 we helped around 184,000 cats and kittens, an average of 500 per day.

The Branch Support Unit (BSU) is part of the Operations Department and it provides support for branches, centres and the whole Operations team. Our day to day work includes; maintaining branch information on the database; arranging events and training days; organising allocation of free cat food, lottery licenses, PetPlan, cat relocations, NCC visits and processing Annual Returns; supporting Operations staff with projects and collating and dispatching mail outs to branches and centres. The Unit is very busy and handles approximately 3,500 E-Mails and almost 1000 calls monthly.

The office based Branch Support Unit Advisors provide first-line support and advice to both volunteer groups; the operations team and regionally based employees. You will be the first port of call for other departments who need information about our branches and centres. . You will also organise a variety of events ranging from recruitment drop-in sessions, interviews and training to networking meetings and conferences.

Our successful candidate will have previous experience of working within an office environment or customer support role. You will have strong customer service and administration experience, excellent communication skills and be able to keep calm under pressure with great credibility.

To apply for this position please click the APPLY ONLINE button. Our application process requires you submit a CV and answer screening questions - including explaining your interest and suitability for the role. Unfortunately we cannot accept applications or CVs that are emailed to us directly.

Please note the recruitment process for this position will include a competency based interview.

For further details please download the job description, available after you have clicked APPLY ONLINE:
• JD attached
• Candidate information sheet attached