Level 1 Support Specialist

Level 1 Support Specialist (Shift pattern - including weekends and nights)

Management & Operations role within the Media Streaming industry in Shoreditch, London,

Job Description:

My client deliver live sporting & entertainment events across Video and Data products providing the world''s most dynamic and interactive digital experiences that are shaping the future of digital streaming who now due to continued growth have an excellent opportunity for a Level 1 Support Specialists to join their Operations team to help support customers with their content distribution platforms. These platforms allow content to be activated across multiple B2B and B2C destinations in a scalable, customisable and extendable way.

The Role

Responsibilities:

* Provide fast and accurate customer service.

* Learn their platforms and advanced troubleshooting of their streaming architecture.

* Work effectively with their content delivery teams to achieve results.

* Execute their extensive anti-piracy measures.

* Document and retain ever-evolving workflows and resolutions.

Desired skills and Experience:

* Minimum 1-2 year''s experience in a B2B contact centre environment.

* Minimum 1-2 year''s experience in a B2C contact centre environment.

* Strong written customer service experience.

* Experience of working with ticketing systems such as Zendesk.

* Digital customer contact experience, preferably within a streaming or sports environment.

* Experience troubleshooting Android & iOS device issues.

* Tech savviness - you''re up-to-date with the latest trends.

* Sports fan, with working knowledge of sports websites.

You Bring Us:

* Fearlessness and pro-activeness - they deal with live video and data.

* Every minute counts. Make fast decisions and have them be right.

* Customer service experience. Strong written communication.

* Able to work shift patterns, including weekends and overnights - they''re a 24/7/365 operation.

Personal Attributes:

* You are passionate about online media.

* You constantly raise the bar for yourself and the team.

* You think fast on your feet and can translate a concept to a sequence of actions very quickly and accurately

* Microsoft Office inc. Outlook, & Google Docs.

This is an Entry level position with excellent opportunities to learn and build a future career in this specialist broadcast media industry offering a starting salary of £25000 per annum