£30000 - £35000/annum
Not Specified, Edinburgh
Job Description
Looking for a Project Lead to join a charity based in Edinburgh for a 6 month post to assist with significant changes across the customer experience and CRM system
6 month fixed term post
£30,000 - £35,000pa
Monday to Friday
9am - 5pm.
Client Details
My client is a charity based in Edinburgh.
Description
Project Management
Create and deliver project work plans for a number of critical change projects in the organisation and revise as appropriate to meet changing needs and requirements.
Identify clear goals and outcomes for the rehoming products upselling project, the customer service standards project and the systems and data base review project.
Identify required resources and assign responsibilities ensuring support is provided to the team across the organisation with their requirements for delivery.
Engage staff across the organisation through workshops, meetings and one on one sessions.
Manage day-to-day operational aspects of the projects.
Deliver and personally lead on achievement of project goals set out.
Report on progress, challenges and adjustments that need to be made.
Make recommendations around sourcing external expertise for specific projects to SMT eg IT Consultant, researching and sourcing support and working closely with them to maximise the project.
Profile
Significant demonstrable background of project lead roles within brand management or customer experience.
Experience in developing and maximising relationships across an organisation in short time frames.
Background of analysing customer experience, implement changes and improvements.
Able to demonstrate success in previous project outcomes and the impact this has had.
Able to demonstrate a hands-on and proactive approach, with meticulous attention to detail and a thorough awareness of the big picture at all times.
Experience of working with tight budgets.
Job Offer
Looking for a Project Lead to join a charity based in Edinburgh for a 6 month post to assist with significant changes across the customer experience and CRM system.
6 month fixed term post
£30,000 - £35,000pa
Monday to Friday
9am - 5pm
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