£40000 - £50000/annum + Car + OTE £60k
Not Specified, Birmingham
Job Description
Our client is a market leader in the provision of empty property management and protection, property inspection, cleaning, security, facilities management, lone worker protection and infection control to clients nationally across the public and private sectors.
They are now seeking a Regional Operations Manager to lead and manage all operations for a main depot and satellite branches. This role will take full responsibility for the quality of service to all customers and staff whilst ensuring financial growth. This will involve ensuring that the branch is meeting the defined and set targets, working as efficiently and effectively as possible.
Reporting to the Operations Director and taking managerial responsibility for all direct and indirect operational staff within the Branch and surrounding satellite depots.
This role will suit a financially astute operational professional with a strong commercial leaning as the ability to understand a P+L (you should know what EBITDA is) and the confidence to help in sales pitches is crucial. Understanding the makeup of a P+L is crucial as is the ability to create financial forecasts based on run rates and costs
What are they offering?
* Competitive salary to £50K + 6K car allowance + annual bonus (OTE £60K a possibility in YR1)
* Competitive holiday entitlement with Bank Holidays included
* Pension, Life assurance, Private Healthcare
* Realistic and extensive career opportunities- this is a company where people are developed and stay
* Supportive senior management team and peer group (you will spend the first number of weeks shadowing Branch Managers in other locations)
What are they asking for?
The client is looking for someone who can quickly fit in with their culture with excellent , good communication skills and someone who has been in a similar type of business that runs a similar model with low paid staff, providing services to customers (e.g FM Cleaning/Clearing, Landscaping, Gardening). You will have previous experience of managing budgets, efficiency''s, start times, finish times, fuel, transport, labour, etc. . You will be able to point to examples of being able to manage both up and down.
If you are a commercially orientated operations/sales professional who understands the importance of quality operational delivery to client retention and growth, please read on. You will have previously worked in a B2B service type industry e.g. security, facilities management, logistics, landscaping, pest control or mobile response and will not be phased by managing a team of circa 50 with 6 direct reports. You will understand the challenges of managing roving 2 man teams or similar and experience of putting in place efficiency''s around the scheduling of teams (or looking at items such as fuelling costs etc) or any experience of manning a similar operation would be useful.
You are a people manager who understands and will take ownership of a P+L. You will be confident in your dealing with clients (including site visits) and work well with the sales team. Previous successful candidates have come from Facilities Management, Contract Cleaning, and similar vacant property protection backgrounds. You may even have owned your own company in the past.
You are able to understand contract terms and conditions whilst understanding understand budgets and know how to deliver EBITDA in line with company targets. From the below you will see that no 2 days are likely to be the same so you will need to be a flexible and hands on leader.
The ability to motivate people and teams is essential as is experience of change management or turning around underperforming divisions or businesses. In interview you will be able to give detailed answers about this experience and evidence a structured approach.
Health + Safety awareness is paramount is such an environment and the client will be keen to hear about instances of where you have raised awareness
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