Technical Customer Services Manager

Technical Customer Services Manager - Textiles (Europe & Americas)
Grimsby, North East Lincolnshire, United Kingdom
Salary £50-£60k depending on skills + attractive benefits

We are innovative by nature. How about you?
Our client supplies the global textile and nonwovens industries with high-quality natural cellulose fibres with sites in the UK, Europe, Asia and North America. They are a sustainable long term business who have a clear commitment to environmentally friendly technology.

They are currently investing in their customer service provision globally for technical issues regarding the processing of all fibres. Their primary focus is in spinning, with some knitting, weaving, dyeing & finishing. In this role you will focus on building relationships with local primary, secondary and tertiary customers. You will get a better understanding of their needs, especially in technical processing issues. You will work in close cooperation with all technical expert teams. Understanding the wide range of textile products is essential.

Principal Accountabilities:

• To provide customer service for technical issues regarding processing of all fibres for their primary and downstream customers whilst building relationships and gaining a better understanding of unique beneficial needs using Lyocell for customers.
• Understanding dry cut, mechanically crimped Lyocell compared to wet cut, naturally crimped Lyocell - working closely with production in Grimsby, UK and Mobile, US and understanding all textile products, including updating technical information.
• Understanding quality control, releasing, special lots and concessions, to improve overall quality, consistency, performance and minimise costs, including technical support for claim management and contingent liabilities.
• Work with textile machinery, chemical industry and regional sales teams to ensure full customer satisfaction, including technical assistance in exhibitions, seminars and workshops.
• Provide full support to build up and make full use of communication tolls, databases and quality management system like CRM and BMS and to provide technical support and cooperation with other customer service teams.
• Develop ideas, assist customers, production, business development, commercial teams and research with product development, new trials and technical support into new applications in a dynamic market environment.

• Educated to Degree level in Textile Technology with a focus on spinning fibre into yarn
• Considerable technical experience in textile production, especially in fibre spinning is essential.
• Experience of short staple spinning is essential
• Stretch breaking of tow into tops and long staple worsted, semi- worsted and traditional woollen spinning would also be advantageous
• Dyeing & finishing technologies would be helpful with a basic knowledge of weaving and knitting
• Considerable knowledge of the textile market
• Effective communication and negotiation skills
• Excellent English language skills essential, both written and spoken