Practice Improvement Manager

Driving change and improvement across Adult Services in consultation with the Head of Quality & Performance and Head of Adult Services in services where specific operational challenges have been identified.

Some of the Main Duties include:

1. Work closely with the Quality and Compliance team, Heads of Service, Operations Managers and Services Managers in the monitoring and embedding of an ongoing person centred and quality improvement culture throughout adult services.
2. To support homes to deliver agreed actions within approved timescales, as detailed on the Central Action Plan (CAP), which will have a positive impact on the operational challenged identified.
3. Be an ambassador for Adult Services and in particular the Quality and Performance team, communicating key initiatives and driving the message of the importance of quality across all care services.
4. Exercise strong practice leadership in a style and manner consistent with delivering best practice by positively influencing colleagues at all levels, and encouraging a culture of continuous improvement.
5. Working with the Head of Quality and Performance, develop and implement appropriate professional standards and monitor adherence to policies, procedures and regulatory requirements, to ensure continued compliance.
6. Responsible for ensuring site governance and robust systems, tools and processes are in place, and that sites have a working knowledge of these, to ensure compliance processes are implemented and audited effectively.

• Previous health and/or social care experience as a Home or Operations Manager.
• Previous experience of leading change and service improvement.
• Previous experience of building strong and collaborative relationships.
• Previous experience investigating complaints and safeguarding concerns.
• Experience of prioritising workload, time management and dealing with conflicting priorities.

• The opportunity to work for a leading UK charity
• Competitive salary & benefits package
• Generous annual leave entitlement
• 1pm finish on a Friday
• A challenging and varied role
• A supportive team
• Additional leave during Jewish festivals