Customer Service Advisor

I am currently seeking experienced Customer Service Advisors to join this expanding organisation based in the centre of Leeds. This is a fantastic opportunity if have strong Customer Service skills and are looking to join an organisation that offer a professional and friendly working environment along with fantastic working hours...a 35 hour working week (no weekends). My client is a growing law firm based in the centre of Leeds and they are currently seeking a number of customer service focused individuals to join their debt recovery department. This is a busy role where you will be responsible for speaking with a range of customers, therefore excellent communication skills along with the ability to show empathy are essential.

Duties will include:

Dealing with Inbound and Outbound telephone calls and correspondence to ensure that client service levels are achieved
Negotiating payment arrangements with customers or their authorised representatives
Ensuring that the business remains compliant with Client and regulatory requirements
Using an automated dialing system to ensure maximum contact
Client contact is required in order to resolve complex queries
Any other adhoc tasks as directed by your line manager
Ensure all legislative and client compliance requirements are met.
Ensure complaints, statutory requests and adhoc queries are handled to a high standard.

Applicants must have:

Experience in a fast paced phone based role is essential
Experience of working with an outbound dialler
Good negotiation/objection handling skills
Sound PC literacy
A professional telephone manner
Competent use of MS Word and Excel