Customer Service Agent - Inbound Call

Customer Service Agent

Lorien are currently recruiting for a Customer Service Advisor with experience of dealing with inbound calls to join a nationwide IT Service Provider based in Northampton on a rolling contract basis paying £11.17 per hour with a view of turning perm

The desks operate between 08.00 - 18.00 with a 7.5 hour day being worked between Mon - Friday

We are looking for candidates with previous Customer Service experience ideally within a call/contact centre and are used to dealing with high volumes of incoming calls and feel comfortable using Microsoft Office.

As a Customer Service Advisor you will:

• Act as first point of contact for customers via telephone
• Record issues/queries on the Call Logging system (Training will be provided)
• Excellent customer service experience
• Strong organisation skills and high level of attention to detail
• Ability to work under pressure and with a varied workload

If this role is of interest and you''d like more detail please give me a call

Lorien Plc is acting as an Employment Business in relation to this vacancy.