Helpdesk Operator/ Planner

We are currently looking for a Helpdesk operative for our site in Deeside, Flintshire.
Hours of Work: 8am - 4:30pm, 30 minute lunch, 40 hours per week
Job Purpose:
To be the ''point of contact'' for EMCOR UK on a high profile contract by receiving calls via the EMCOR UK Helpdesk and to provide administrative support to the wider operational and non-operational areas of the business.
Principal Accountabilities:
* To effectively administer the EMCOR UK CAFM (Computer Aided Facilities Management) system in relation to PPM, projects and reactive maintenance on the contract.
* To receive and action direct telephone, email requests for service in accordance with the Help Desk procedures, answering calls in a professional and personable manner
* To monitor and record the response of EMCOR UK Technicians to Help Desk requests and to ensure customer satisfaction with the service
* To assist with the administration of sub-contractors and suppliers in accordance with EMCOR UK standard procedures including the issuing and tracking of purchase orders, sub-contractor RAMS and necessary administration including site visit documentation
* To ensure the operation of the out-of-hours telephone answering service ensuring messages are relayed and actioned in a timely manner
* To receive and make welcome all visitors to the EMCOR UK site accommodation ensuring they are correctly hosted and not allowed to wander un-escorted in workshops or the clients site in general
* The overall operational output and performance of the Help Desk facility
* Prepare any required reports generated from the CAFM system
* Provide general administrative support to the contract
* To carry out all reasonable tasks that may be requested from time to time by the client or EMCOR UK management
* To uphold and promote the good name of EMCOR UK at all times
Person Specification
* Ability to work under pressure
* Appointment subject to approved SC clearance
* Proven experience within a similar role
* Experience of CAFM Management
* Experience of working to and monitoring of contractual SLA''s and KPI''s
* Good IT skills including MS Word, Excel, Power point and Outlook
* Good level of interpersonal and customer service skills
* Smart, presentable appearance
Benefits
* 25 days annual leave
* Auto enrol pension
* Company sick pay
* Flexible benefits available (retail discounts, reduced gym memberships etc)
* Cycle scheme
* Possible opportunity for overtime working