Service Desk Analyst - German & French Speaking

Advancing People Multilingual is working on behalf of a large international retailer who, due to expansion, is looking to recruit a German & French speaking Service Desk Analyst, based in Birmingham.

The Service Desk Analyst will be responsible for ensuring that support, staffing and processes are maintained to a high level, and will work together with the Service Desk Manager to achieve targets, and assist with reporting, analysis and strategic planning

Key Responsibilities:

Support stores with any IT related issue
Resolve queries and issues with their EPOS till systems
Effectively resolve escalated calls.
Direct any requests to correct department and source the information they need to operate
Communicate with different retail stores
Support the European Operations team on projects and tasksSkills:

Fluent in German & French
Ideally you''ll have previous Service Desk Analyst experience and managerial/leadership/supervisor experience.
Customer Service experience
You will be a keen team player.
You will be computer literate; familiar with Microsoft Office packages.
IT LiterateIn return our client is offering a basic salary of £21,000 - £23,000 along with an excellent benefits package.

Advancing People Multilingual - Recruitment Specialists

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency