Graduate/Trainee Operations Analyst

We have a fantastic opportunity for a Graduate/Trainee Operations Analyst to join a Global, multibillion pound manufacturing organisation based in the European Head Office in Bracknell.

As the Graduate/Trainee Operations Analyst you will receive industry leading training and support to develop your career in this fast paced and rewarding industry. The role is responsible for coordinating Service Operations activities to ensure that the department operates seamlessly to support delivery of our customer service and retention strategy across our branch networks.

Main Responsibilities:

Maintain and develop strong relationships with both internal and external key business stakeholders.
Key first line contact for all customer retention initiatives, programmes and activities
Ongoing evaluation of customer retention programmes and activities
Identify and promote best practice customer retention activity policy and procedures.
Supporting the Retention Product Development Manager to optimise customer retention process, programmes and initiatives.
Ensuring that stock levels of all retention programme dealer and customer materials are always available to the dealer networks.
Market research and information gathering to support commercial decisions to drive customer and service retention.
Proactively identify any process gaps across the department and create relevant countermeasures to support operational efficiencies.
Process incoming invoices create purchase orders and administer dealer debits and credits to ensure our suppliers and dealers are paid within set timelines.Qualifications, skills and experience required/desirable:

Strong team player
Flexible and adaptable in approach to work
Expert attention to detail and accuracy
Strong organisational skills
Confidence to work to tight deadlines under pressure
Ability to multitask and work with speed and efficiency
Intermediate to advanced excel skills
Confident analytical skillsBy applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data