Resource Planner

To provide efficient technical operational support to the Maintenance department within covering Planned, Mechanical & Electrical, Response, Voids, Estate Services and Aids & Adaptations.Work jointly with the operational teams to ensure all operational resources are used in the most flexible and efficient way to maximise productivity and provide good customer service in conjunction with the landlord strategy.

Responsible for day to day scheduling of resource on digital scheduling system and technical support to teams and managers who are not managed through the digital scheduling system.

To be an expert in your area whilst having transferrable working knowledge of other areas to create flexibility and maintain a high service level.

Key Accountabilities

* Manage, plan & schedule all operational digital diaries across the business to make best use of the skills and expertise available, maximising efficiency and productivity.

* Take ownership and responsibility of specific diaries while always maintaining flexibility and cover for the whole team.

* Work closely, maintaining effective communication with a variety of stakeholders including customers, colleagues, contractors and suppliers; building strong rapport and relationships with all.

* Take ownership of any issues or complaints that may arise, actively seeking solutions to problems to achieve a satisfactory outcome.

* Deliver technical, specialist support to all operational departments.

* Ability to work in a constantly challenging environment with conflicting priorities.

* Maintain physical and digital records .

* Deliver cyclical programmes ensuring compliance targets are met.

* Work closely with Finance teams and budget holders in line with finance procedures.

* Assist with key Health and Safety records including Asbestos, Equipment and PPE registers, Risk assessments, Training/tool box talk attendance, Safe Working Method Statement and Accident/Incident Reports.

Experience and Qualifications

* Educated to GCSE Standard (or equivalent), including passes in English and Maths.

* Confident user of Microsoft Office suite, CRM databases,

* Able to think strategically and translate in to practical and achievable work plans.

* Clear and concise communication skills both written and verbal with internal departments and suppliers in a confident, professional and competent manner.

* Creative and practical problem-solving abilities

* Managing paper and electronic data storage and retrieval systems

* Understanding the importance of customer focus service delivery

* Ability to organise and plan daily workload to known deadlines and operational requirements