Guest Relations Executive

We are currently recruiting for a full time Guest Relations Executive to support our customer focussed team in the day to day running of our beautiful park. You will be highly organised and have outstanding time management. The role will include manning reception, dealing with all enquiries from our guests and also offering administrative support to the park team.

To be successful you will:

* Greet all guests and visitors in a professional yet friendly manner

* Maintain excellent communication skills with the ability to communicate at all levels in a confident manner

* Ensure appropriate maintenance jobs are logged and actioned in a timely manner

* Build strong relationships with park teams

* A proactive approach to achieving the highest of standards

* Flexible approach to working hours to cover holidays, absence and alternate shifts when applicable

* Understand and adhere to relevant Standard Operative Procedures (SOP''s)

* The ability to remain calm under pressure

* Respond to letters and e-mails and/or escalate as appropriate.

* Answer telephone calls and respond to messages as appropriate.

* Ensure the office is kept clean, tidy, and presentable.

We are looking for a vibrant personality who will enjoy a fast paced work environment, who will enjoy being part of a professional team.

Experience of working in a holiday park or hotel Reception is desirable but not essential, it''s more important that you are a team player, with a flair for admin, who has a passion for customer service and flexible with the hours you can offer us.

Benefits:

* Flexible working hours

* Bonus scheme

We look forward to your application