Customs Operations Coordinator

Great opportunity for an experienced Freight Forwarder, Are you well versed in customs IMPORT, do you have good working knowledge in Air Land & Sea? Can you demonstrate longevity with previous companies? If so this could be an ideal role for you and to continue as a freight forwarder supporting the business with new legislation and therefore new ways of working in 2021 J

Flexible working options will very much be considered currently and ongoing for the future. Salary around 30k including shift allowance, 25 days holiday after 12 months service plus bank holidays, free coffee, free car parking, plus other additional company incentives…………..

Objective / Purpose of the Job: Our Forwarders provide an excellent customer service experience for our customers and the role includes clearances, quotes, arranging shipment/deliveries, invoicing and all other functions that may be required in the role / team and operation.

What the role looks like ? Completion of end to end forwarding activities as the individual role requires. Follow strict and time sensitive SOP''s/KPI''s to ensure compliance.

Work closely with internal and external customers. Use of Cargowise and MS office. Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe

Month end department compliance, customs entries. Cost control. Assist Senior Forwarders, Supervisor and line manager where required. Ensure all reports including internal and customer specific are completed within the deadline

Resolve queries from customers and suppliers. Ensure Best Practice models are adopted. Work closely with the Operations manager for Internal and external rates reviews.

Remain in contact with customers and suppliers to maintain relationships. To take part in customer reviews when required to build up visibility and relationships with customers.

Assist sales and management with customer development. Maintain clean desk policy. Operate within companies QA system. Any other tasks as directed by their Supervisor or line manager

Necessary Technical / Functional Skills? Thorough understanding of customer needs. Knowledge in of the international transportation and logistics industry, in import /export with Air / Sea operations.

Required Behavioural Competencies. Result-oriented and driven to achieve goals and meet targets. Problem solving skills. Ability to read and understand an SOP. Customer service driven. Deep knowledge of the financial contexts the business exists within.

Profitability and result-oriented and always looking for improvement in our business processes. Flexible in approach and happy to work shifts including evenings, weekends etc, Good knowledge of customs formalities & legislation

Good knowledge of customs tariff. Good knowledge of IT systems and processes used within customs clearance.

Good knowledge of the international transportation and logistics industry. Knowledge of logistic processes

Follow strict and time sensitive SOP''s/KPI''s to ensure compliance. Work closely with internal and external customers.

Focus on customer service, Use of Next Gen/MS office as requested. Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe.

Month end department compliance. Cost control. Assist branch forwarders, Supervisors and line manager where required. Ensure all reports including internal and customer specific are completed within the deadline. Resolve queries from customers and suppliers. Ensure Best Practice models are adopted.

Remain in contact with customers and suppliers to maintain relationships. To take part in customer reviews when required to build up visibility and relationships with customers. Assist sales and management with customer development

Maintain clean desk policy. Operate within companies QA system. Any other tasks a