Arabic Speaking Strategy and Support Manager, Private Banking

We are recruiting for a fluent Arabic speaking Strategy and Support Manager for a central London International Private Bank.

Private Banking Support - core responsibilities:

* Assist the RM''s with maintaining updated KYC information and AML monitoring such as adverse media etc

* Assisting with reviews of existing client files due to ongoing regulatory changes, and manage the MI

* Maintain and publish MIS on weekly and monthly basis for (but not exclusive to):

1. KYC completion rates (preps vs signed off)

2. Expired insurance policy (outstanding vs renewed)

3. Declined business log o Closed accounts o Exception rates

* Setting in place and agreeing of SLAs with internal partners for service delivery and TATs

* Ensuring efficient management of workflow within the team

* Establish and agree with front line structure of work received vs deliverables and TATs

* Liaise with various departments (both local and H/O) on system enhancements / new system implementation

* responsible for PB NPPAs by working closely with relevant line managers

* Involved in the greeting of clients as part of the front of house coverage as back up to RMs

* Handling client calls and meeting clients in the absence of a Relationship Manager

* In addition to the duties listed, the employee may, from time to time, be required to perform other duties assigned by the Manager Client Relationship Management and Acquisitions - Back up support for Banking Services team as and when required and requested by HoPB

* To be responsible for ensuring up-to-date compliance, KYC and client profile for each client as well as maintaining a high level of confidentiality at all times

* Keeping credit asset base insurance policies up-to-date and relevant

* To be conversant with a wide range of Retail Banking products and services, to be competent in discussing basic banking products and services, including lending products, with all clients

* Accountable for regular monitoring of client satisfaction and service quality levels by ensuring that client expectations are consistently met and exceeded

* Apply, and comply with, relevant processes, procedures and controls to meet the unit''s needs while providing efficient service to customers

* Maintain strict control of confidential documents / secured negotiable items to prevent loss or misuse

* To safeguard the reputation of the company by employing best practices and acting in a professional manner at all times

* To be able to recognize and address customer problems and complaints to achieve satisfactory resolutions, referring issues beyond the role limit to appropriate points of reference in accordance to the bank''s procedures and FCA regulated processes

* To comply with the above policies on an ongoing basis and report any suspicious transaction immediately to the supervising manager(s)