Duty Manager

About You:

In this entry level management role, we are looking for an accomplished sales person, who has had some supervisory experience, and is ready to step up to the next level of management. We are looking for a goal orientated manager with a proven sales track record. The ideal candidate likes variety (working hours, days and location will vary), has excellent communication skills and can provide exceptional customer service. The role requires someone who is organised, self-motivated and can manage their own and other''s time effectively. A good level of numeracy is also necessary in this role.

Shifts will vary week to week, with a mixture of working on-site and from home. When working on site, staff are required to complete the daily cleaning/maintenance programme. This will include some light lifting, forklifting for customers (training will be provided) and light maintenance. When working from home the focus is on sales and administration; staff must have a suitable working space and broadband connection.

Storage experience is not necessary, but people management experience at some level is essential. Experience in achieving KPI''s is also a benefit in this role. The key aspects of the role are converting sales, maintaining site standards, people management and administration. The biggest challenge is taking responsibility in the Store Manager''s absence. Candidates who are always looking for new and better ways of doing things are welcomed in this role.

Sales/Customer Service

* Sell storage space and ensure the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions.

* Achieve sales targets by maximising all sales opportunities. This will include responding and following up on customer enquiries, overcoming objections, upselling our retail products and closing sales.

* Maintain a high level of customer service by sustaining a service culture where the customer is the priority and the companies values are maintained.

* Resolve customer complaints, address customer concerns and explain company or store policies.

Supervise and Train Employees

* Responsible for the day-to-day supervision of employees, including performance management, organising rotas, sales training and delegating tasks;

* Motivate staff to give their best results, praising them when things go well and appraising them of improvements where necessary;

* Provide optimum levels of leadership, if required, encouragement, training and support in order to help others achieve their results and meet their budgets.

Assume responsibility in Store Manager''s Absence

* Assist the Store Manager with the development and growth of every aspect of the store. This includes ensuring all revenue and growth targets are achieved and effective control of all costs within reasonable jurisdiction;

* Take full responsibility for the site/region during the manager''s absence;

* Bring a sense of urgency to situations, demonstrate an active approach, be willing to get involved in order to increase the pace and achieve goals and objectives;

* Complete reports that would be submitted to the manager upon his/her return.

Maintenance and Administration:

* Maintain a safe and healthy environment for both staff and customers, and work to a high specification in order to improve and maintain quality;

* As part of the team, maintain and clean the whole site ensuring excellent standards are kept.

* Maintain effective administration of the store so that company systems, policies and procedures are adhered to at all times;

* Assist with the creation and implementation of effective marketing plans, monitoring and reviewing results at regular intervals. Create brand awareness, by promoting the store in the local communit