New Business Agent

Job Role: New Business Advisor

Location: Glasgow
Campaign hours: Monday to Sunday 8am - 8pm

Contract: Permanent 40 hours/week

Salary: £19,760
Training: 3 weeks, Monday to Friday, 9am - 5.30pm

This exciting role has become available with one of our world renowned clients, working as part of the New Business department. The New Business Department is responsible for processing over 500,000 contracts which include applications for vehicle finance and service plans.

The new business role is both telephone and admin based. You will initially go through training to upskill you on the admin processes and individuals may be upskilled to take calls on an ad-hoc basis.

RESPONSIBILITIES:

Processing customer finance agreements with speed and accuracy being paramount
Being able to achieve the targets that are set whilst maintaining quality
If phone trained, being able to answer calls from our Retailers and assist them with an array of queries including setting up finance proposals, activation timescales and confirming what we require for activation of the proposed finance
Understanding of the FCA and TCF regulations to ensure we are remaining compliant

REQUIREMENTS

Strong customer service focus and a customer friendly manner at all times is essential
Able to demonstrate systematic thought processes
Able to cope with pressure and meet deadlines, and able to work flexible working pattern including evening and weekends
Attention to detail
A strong level of computer skills and able to operate using multiple systems at the same time
Previous contact centre/customer service experience desirable but not essential

Who are we?

Teleperformance is the Worldwide leader in multichannel customer experience management who currently holds the highly sought after Great Place To Work award for the second year running. We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. We''ve been doing this since 1978, and every year we interact with more than 35% of the world population.

We are experts in people interactions, and this gives us the edge in delivering superior customer experience in every contact.
We constantly invest in research and development and get a deeper understanding of customer''s thoughts, behaviours and needs, across different countries, industries, channels, and generations. Our knowledge, technology, and market expertise, built through years of experience, allow us to successfully provide unique interactions all over the world.

What we offer

Comprehensive initial training
Recognition schemes
On-going coaching and development and genuine opportunities to develop your career with the company''s management programmes
Discounts on top retail brands
Discounted holidays, flights and hotels
28 days'' holiday inclusive of bank holidays, with Length of Service days

Candidates must be flexible to work ANY of the listed shifts given.

NO HOLIDAYS ARE ALLOWE DURING THE INITIAL TRAINING AND EARLY PROBATION PERIOD

If this sounds like the role for you then apply now!

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of