Digital Banking Fraud Investigation Agent

Digital Banking Fraud Investigation Agent

Essential Experience for this role:

Banking/Financial experience in a fraud environment
Banking Risk, AML, Chargebacks, Financial Crime, CIFAS, Identity Theft, Disputes - all great backgrounds to come from
Contact Centre Experience
Digitally savvy across different medians
Fluency in Windows Operating Systems and Microsoft Office toolsJoining our team will put you in poll position in the market place, nurturing your passion anddesire to support your customers in situations where they are vulnerable or at risk.

Our client is a leading provider of traditional and digital financial services worldwide. We are working in partnership in sourcing experienced fraud case handlers to join the team and help to shape the future of secure banking for their customers.

Role Title - Fraud Customer Advisor

Start Date - Oct 2021

Salary - TBC at offer stage - very competitive

Hours - 12 week rotational pattern - 5 different shift scheduled

-earliest start - 0630

-latest finish - 2230

-Working 5 days over 7

-35 hours per week contract

Location - Office based - Edinburgh Park, South Gyle

If you are successful, you will be encouraged to bring your best self to work each day, be encouraged, developed, and customer obsessed. Your individual personality and most of all instinct are the keys to success and delivering the high-end WOW service in a culture built on a foundation of global recognition and success.

Primarily based in the Edinburgh Park area, our client provide service to customers in shifts rotating between 6:30am and 10:30pm 365 days a year.

The correct individual for this role will:

Come from a financial service/banking/fraud or risk background (12 months min experience required)
Be intuitive and have the courage to act on your instinct
Have 100% positivity and energy
Have excellent communication skills
Be customer centric and passionate about supporting vulnerable customers
Be empathetic and a problem solver
Comfortable with ambiguity and be flexible in a changing environment
Have a growth mind-set and set ambitious goals for the future
Have an intrinsic passion to deliver first class service
Be a critical thinker - establish root cause and champion change
Be a Team Player and Brand Advocate
Have a passion to learn and self-develop
Have the ability to operate effectively in a virtual team working environmentPlease apply now for immediate consideration, remote assessment centres are underway and the team is already growing - be part of something great!

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 24 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at anytime. Following a period of 24 months inactivity your CV will be deleted permanently from our database