Customer Service Advisor

Job Description

Role: Customer Service Advisor

Location: Wakefield, WF4 (WFH options available)

Pay: £8.91 per hour

Contract: Permanent position following a 12 week probation period

Working Hours: 40 hours per week over 4 weekdays and 1 weekend day (weekdays 8:30am-5:30pm or 9am-6pm, weekend 10am-4pm)

An exciting opportunity has become available for experienced Customer Service Advisors to join a rapidly growing Interior Design business based in Wakefield on a temp-perm basis.

Are you experienced and available to start on 6th September?

Benefits

Free parking on site
Monthly performance related bonus
Recently renovated offices
Staff discount for yourself & family on all our products
Free tea, coffee, fruit
Monthly team lunch (When back in the office)
Company fun days - BBQs, Dragon Boat Racing, Go Ape, Alton Towers (just to mention a few we''ve done)
Main Duties

Working across several platforms - including email, live chats, responding to incoming calls from new and existing customers.
Updating customer records.
Responsible for answering all inbound calls from customers to answer any enquires they may have.
Resolving any issues that may arise.
Providing excellent customer service at all times.

Key Skills

The ability to multitask and prioritise activities to hit company goals.
Proven background of quality focus and achieving KPI targets.
Proficient at using a computer and has excellent keyboard skills.
Excellent work ethic and willingness to be flexible when needed.
You''ll be working as part of a team within customer care, as well as key stakeholders across the business to resolve any patient queries through to resolution.
Ideally have 1 year Customer Service/Contact Centre experience

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