Membership Administrator

We are currently seeking for 2 x Membership Administrators to join our client based in the Jewellery Quarter, Birmingham. You will be working for a not-for-profit organisation that provide improvement services to their specialist sector. For this position, you must have previous experience working within an FCA regulated organisation.

Both positions are ongoing temporary positions to start as soon as possible. Hours of work are 8.30 am to 5.00 pm Monday to Friday, 37.5 hours per week.

As the Membership Administrator, your duties will include:

Ensuring the timely, efficient, and accurate processing of insurance applications and renewals
Receiving and responding to applicant/member queries, including issuing duplicate certificates
Distributing membership packs alongside the insurance documentation
Responding appropriately to communications on the telephone or in writing in line with organisational and insurance regulatory standards where appropriate
Handling other communications received via email, website, voicemail, text or hard copy in a timely manner
Undertaking other administrative duties, including, receipt of and distribution of deliveries, distributing incoming and outgoing post, as required
As the Membership Administrator, you will:

Possesses previous experience working to FCA regulations, this is essential
Have experience of working within Customer Service and Administration
The ability to undertake high volume repetitive tasks as well as handle unique queries accurately and conscientiously
Be organised and efficient with the ability to meet deadlines
Have excellent attention to detail
Excellent communication skills on the telephone and in writing with a focus on excellent service
A good team player
You may have experience of working as one of the following: Membership Advisor, Applications Administrator, Claims Handler, Admin Officer, Administrator, Insurance Co-ordinator, Insurance Administrator, Membership Co-ordinator, Customer Service Administrator or Customer Co-ordinator
As the Membership Administrator, your salary will be up to £19,000 per annum / hourly pay rate is £9.74 per hour depending on experience