Clinical Team Secretary / Administrator

Clinical Team Secretary/Administrator
£20,330-£21,777 (AfC Band 3)
37.5 Hours per week
Based: Talking Changes, Lanchester Road Hospital, Durham

Talking Changes is a Primary Care Mental Health service operating across the County Durham and Darlington area. We provide psychological input to patients suffering from mild to moderate depression and anxiety as well as other common mental health issues. The service is ran in partnership with Tees, Esk and Wear Valleys NHS Foundation Trust, Mental Health Matters and Sunderland Counselling Service.

About the role

You will deal with both incoming and outgoing telephone calls, incoming and outgoing post, data entry, ordering and receipting of stationary and aspects of diary management for patient appointment booking as well as welcoming visitors to the site as part of day-to-day reception duties.

You may also be required to provide administrative support to locality Team Managers/Senior Therapists and attend team meetings for the purpose of minute taking.

About you

You will ideally have an awareness of mental health issues and will be able to demonstrate a caring and sensitive approach to their work. You will have an eye for detail and a high degree of accuracy. You will be able to effectively and clearly communicate with colleagues, service users and their families.

We are looking to employ a hardworking, conscientious individual who will work with our existing team of administrators in a busy patient facing environment.

As a team player, you''ll be able to prioritise your work in order to meet deadlines and have a customer focused approach. Previous experience of working within the NHS is desirable but not essential, as full training will be provided.

NVQ Level 3 in Business Administration or equivalent (or willingness to achieve within an agreed timescale) Good standard of English and Mathematics; experience of working in a busy administrative environment; proficient in the use of MSOffice with experience of patient records systems.

Experience of working within a mental health services setting would be advantageous but not essential.

Closing date: 3rd October 2021

Interview date: TBC

What we offer

In return, we offer excellent training and development opportunities, flexible working (where appropriate),27 days annual leave per annum/pro rata, plus statutory holidays and a 5% contributory pension scheme.

About us

MHM is a leading provider of mental health services in the voluntary sector, one of the UK''s most innovative organisations working with people with complex needs. We have a dedicated and experienced staff team of over 440 people providing a comprehensive range of mental health services which cover every aspect of individuals'' lives, from employment, housing and community support to crisis and IAPT services.

At MHM we help people achieve good mental and physical wellbeing and live life to the full.

The closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment

All disabled applicants who meet the minimum essential short-listing criteria are guaranteed an interview.

We want to ensure our workforce reflects the local community and would encourage applicants from all backgrounds with relevant experience to apply.

Please note that due to the sensitive nature of the duties, an enhanced DBS will be sought in event of a successful application