Customer Services Co-ordinator

Job Description

Customer Services Co-ordinator

Monday - Friday (no Saturdays at present but this will eventually be 1 in 8 weeks)

£10.50 - £11.00 per hour

Hours of work: 8-4:30, 9-5:30, 9:30-6:00 (eventually hours will be staggered until 8pm but again may be 1 week out of 8)

Do you want to work for a forward-thinking and fast growing company that truly believe in supporting and progressing their people?

My client is looking for someone with solid Customer Services experience who is used to working towards deadlines with confident communication skills.

The Customer Services Co-ordinator will be taking calls and queries from Providers and Engineers.

You will work closely with the Field Support teams and internal teams to update on the progress of all orders that have fallen into delay on the day of the install.

Updating the Salesforce CRM system and live trackers.

Preparing daily and weekly reports to the internal teams.

Keeping the customer updated throughout the installation process.

Efficient case management, dealing with cases through to completion.

You will need previous Customer Services/Administration/Co-ordination experience.

We are also looking for someone with experience of using a CRM, ideally Salesforce but training will be given and Word, Excel and Outlook

You will also be data checking so attention to detail is essential.