Medical Administrator

Medical Administrator

Wimbledon - £24,000 - £25,000 per annum

Monday - Friday (Full Time), shift work between 7.30 am and 8 pm.

Our client is a high-end clinical practice in Wimbledon that offers their clients first-class service and exclusive experience.

Their Medical Administrators offer a vital link between the Clinical team and the Patient and will act as a personal liaison to manage and overcome patient concerns and exceed expectations.

The key focus is on outstanding customer care through personalised communication.

Key responsibilities

Promotes and sells the practice and its services by demonstrating their true value to prospective patients
Good understanding (through previous experience in a private clinic) of the specialist and their unique offerings
Build a relationship with consultants and all external providers
Enthusiasm about the practice and treatments on offer
Deals with private patient phone calls and correspondence
Excellent listener, asks effective questions, and is empathetic to patients'' needs
Remains calm whilst maintaining a professional manner
Builds instant rapport with patients and creates a positive environment
Highly organised and structured including managing future appointments and schedules
Self-managing - prioritises the day ahead and effectively and efficiently manages time

Key Competencies

Strong organizational and prioritization skills - adaptable
Strong administration and time management skills
Works independently, on own initiative and as part of a team
Confident, friendly and professional manner, builds rapport
Decision maker - can make good decisions within the remit of the role
Quick learner - can learn medical terminology
Maintain total patient confidentiality specifically in regard to personal and financial data

Qualifications and Experience

Essential

Exceptional telephone manner

Excellent verbal and written communication skills

Exceptional Customer Service skills

Excellent IT skills, including being able to type at a moderate to fast speed

Follows processes, rules, and regulations

Desirable

Educated to A-Level Equivalent

Knowledge and understanding of CQC Standards

Proficient in using online scheduling and web-based systems e.g. Meddbase

INDJOB