Receptionist/Administrator

Are you passionate about making a difference in primary care ?

As a Receptionist you''ll join a team who are focused on delivering impeccable customer service to our service users to really make our service users and staff feel the difference.

The hours are 8am - 8pm Monday to Sunday with the occasional Saturday

Package DescriptionYou will feel valued as a Receptionist within Virgin Care, receiving access to exclusive rewards and benefits including:

Access to our group pension
MyWellness - a health and lifestyle platform covering mental health awareness and support, healthy recipes & activity challenges and access to our free well-being service available 24/7/365 online and by telephone including; counsellors, post trauma incident support, legal, debt and practical life management helpline, guided self-help, telephonic career coaching and monthly well-being newsletters
Virgin Tribe - our staff benefits scheme which grants you access to premier offers and discount off all Virgin products including flights, holidays, gyms and media, along with regular competitions and giveaways.
We are pleased to offer access to Wagestream -which lets you track your pay throughout the month and stream your earned wages into your bank account if you need them. No more high-interest loans or overdraft fees - simply get paid as you go.
Access to a range of courses and e-learning to develop further skills, bespoke career pathways and opportunities continuing your professional development
Innovative forward-thinking culture with the opportunity to put forward your ideas to contribute to the way we work. You will be encouraged to apply for national funding to drive your initiatives locally to benefit our patients and service users
Rewarding and supportive teams, you will be recognised and have opportunities to recognise others by nominating for local and national awards annually and taking part in our new virtual "Ask our Executives" event, where you can submit questions to the board and hear updates regularly on company strategy and objectives
Working in an environment focused on the highest clinical and quality standards with 100% of our services being rated overall good or outstanding by the Care Quality Commission.Main Responsibilities
Receive and book in patients, monitor the patient flow, make emergency appointments and draw to the doctor''s notice any patients who might require immediate attention
Provide and receive information face to face, over the telephone, in writing or by electronic mediums from patients, doctors, practice nurse, colleagues, managers, other external contacts (eg, pharmacist, secondary care, nursing homes, etc.), members of the wider Primary Health Care Team and other visitors and ensure that where necessary, messages are passed onto the appropriate person
Explain practice arrangements and formal requirements to new patients, ensuring that they are given an invitation for a new registration health check and ensure that registration procedures are completed.
Demonstrating excellent IT and workload management skills
Supporting a varied, complex and changeable service.
A range of difficult situations - always demonstrating a sensitive and diplomatic approach, especially when dealing with emotional members of the public.
Front of house - demonstrate professional behaviors at all times
Understand and comply with confidentiality and information governance policies and procedures
Answering telephone calls in a timely and appropriate manner
Liaising with reception/admin team, providing the required cover and being flexible during emergencies.
Sign post patients appropriately.
Operate the Emis Web Clinical system.
Process referrals and process Docman (document management system)
Open, sort and distribute internal and external post.
Participate in any training considered appropriate to the duties of the post.