Bureau Specialist

Data-driven with a customer focus

The Consultus International Group is a cause-driven business, on a mission to leave the planet in a better place than it is now. At the forefront of innovation, we''re looking for great minds to help us support people on their Net Zero journey.

Lauded for a ''world-class'' customer service, we have one of the highest client retention rates in the energy industry and have been voted ''Most Trusted Consultancy'' for the last 2 years running. As a Bureau Specialist, all you need is:

* Logical thinking skills

* A customer-focused approach

* Effective and proactive problem-solving skills

* Computer literate (MS Office/365) with a focus on attention to detail

We are invested in you!

We want to build a team for the future, not just today. That''s why we''re committed to your development and wellbeing and value your opinion. As part of your role, you will have your say on how we can improve processes.

We understand that everyone has their own needs, which is why we provide our people with Perkbox rewards. Perkbox allows you to create a benefits package which is unique to you! In addition, you''ll receive:

* Training and development, to help you become the best.

* A clear progression pathway

* External ''Employee Assistance Programme'' and continuous initiatives, to support mental and physical wellbeing.

* Flexible Working Scheme, to ensure a comfortable work-life balance.

* Generous holiday package, because ''you-time'' is important.

* 2 flexible mornings off a year, because we understand that life throws surprises.

* Beautiful working environment in our new modern offices in Leicester.

Become an expert with us

We will provide you with a great understanding of the energy industry. After initial training, you will as part of your role:

* Review client estates monthly for accuracy - check for any additions / deletions

* Process all additions, closures and deletions (change of tenancies) in a timely manner

* Update internal systems with accurate information/data to maintain accuracy

* Accurately entering utility invoice/s information into the validation software

* Validating the client''s ''cost of gas'' and ''cost of power'' against reports from suppliers

* Ensuring billed rates, metering charges, transportation charges and other charges are validated and the validation software is updated as required

* Daily updating and issuing of clients'' reports, in accordance with their SLA''s

* Payment files issued (weekly) on the agreed day

* Manage any internal, client, supplier and third party queries through to completion

* Maintain query logs in the agreed format

* Fully manage the client''s mailbox within the agreed SLA''s

* Manage disconnection notices within the agreed SLA''s

* Build and maintain a strong and healthy relationship with client''s, supplier''s, third parties and internal staff

* Accurately update the customer''s energy usage data on a monthly basis and ensuring profiles are updated per supplier information

* Carrying out PayCheck historic bill validation on an ad hoc basis

* Supporting the wider team by performing other duties that may be requested and agreed, or advised by the Line Manager from time to time

Committed to inclusion and diversity

The Consultus International Group is an organisation represented by individuals from all backgrounds. We are proud to continue building a team which embraces inclusion, so encourage suitable applications from a diverse array of talent