Customer Care Administrator

Job Title: Customer Care Administrator

Pay: Equivalent to £22''000 per annum (£10.57 per hour)

Job Type: Temporary to Permanent Contract

Location: Wolverhampton

Hours: 8.00am - 5.00pm (Monday - Friday)

Office Angels are proud to be partnering with a prestigious utilities company to assist with the recruitment of x2 Customer Care Administrators to join their Customer Care team on a temporary to permanent contract. Within this role you will work closely with the Customer Care Contact Centre and Customer Liaison Leads to ensure all administrative activities are effectively managed on a daily basis and to support with the timely creation and delivery of customer correspondence. This role is predominately computer based that requires excellent knowledge of using MS Excel, a methodical approach and the ability to prioritise your workload. You must be highly organised and be able to manage multiple work activities.

Job Role Responsibilities:

Organising and prioritising the delivery of all customer correspondence as per regulatory requirements
Main point of contact for liaison and co-ordination of customer correspondence
Processing payments and ensuring all assurance activities are complete
Accurately and timely updating of all customer related information into a Client CRM system
Producing customer data related reports
Analysing customer detail and data
Efficient and effective management of customer insurance claims
Investigating customer insurance claims
Comprehensive investigation of escalated customer complaintsSkills / Experience required:

Proven track record in delivering a proficient administrative support
Ability to build effective working relationships
Ability to compile reports.
Excellent accuracy and attention to detail
Strong interpersonal skills
Competent with CRM / Customer Management Systems
MS Excel knowledge (inc. pivot tables, V-lookups)
Microsoft applications including Word, Excel and PowerPoint If you feel that you have the required skills and experience for this role then please apply now!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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