First Line Technical Services Analyst - TelfordTelecoms
Date Added: 06/04/2022 10:06:00
Dealing with complaints and resolving issues where possible.
Communicating with and updating customers throughout the process.
This position has a high number of calls everyday. The ideal candidate will have a strong customer service ethic. Using effective questioning techniques, getting to the route cause of the issue or complaint and resolving the issue. If you are unable to resolve the issue, you will pass the call onto 2nd line.
Key Skills :
Taking first line queries. Passing through to 2nd line if unresolved. High Volume calls. Questioning techniques. Communicating with and updating customers throughout the process. .
(Birmingham Commercial Commercial)
B36 0EH 01216471081 http://hremploymentbureau.co.uk About this company HR Employment Bureau is an independently owned local recruitment agency that prides itself on matching skilled local candidates to innovative industrial sectors, as well as various commercial and management positions. With over 40 combined years experience within the Engineering, Manufacturing, Logistics, Office Services, Professional & Public Sector recruitment industries, we are ideally placed to service both multinational business as well as other independent local firms. More jobs from this employer No Jobs Found for this Company