Senior Customer Service Advisor - April 22
Telecoms
Permanent
£21950.00 to: £21950.00 Year
Location: Birmingham,
Date Added: 04/07/2022 15:15:00
Job Description
Responsibilities
Desirable
• Five years customer service experience
• Experience in conducting meetings with designated accounts
• Previous experience in supporting and developing a team
• Innovative thought process regarding accounts to recognise and maximise business opportunities
• Extensive geographical knowledge
Competences
• Strong interpersonal skills
• Organised and methodical
• Good communication and people skills
• Commitment to drive and improve standards
• Customer focused
• Problem solving
• Forward planning
• Motivational
• Negotiation skills
• Ability to build relationships with internal and external customers
• Lead by example.
Key Skills :
Essential • Experience of direct account management • Three years customer service experience • To be able to produce reports using relevant computer packages • Ability to communicate at all levels from varying backgrounds • Ability to deal with complex situations • Ability to meet strict deadlines • Ability to multi-task • IT literate. Use of general office equipment • Basic geographical knowledge
(Birmingham Commercial Commercial)
39 Malborough RoadCastle Bromwich
Birmingham
B36 0EH
01216471081
http://hremploymentbureau.co.uk
About this company
HR Employment Bureau is an independently owned local recruitment agency that prides itself on matching skilled local candidates to innovative industrial sectors, as well as various commercial and management positions. With over 40 combined years experience within the Engineering, Manufacturing, Logistics, Office Services, Professional & Public Sector recruitment industries, we are ideally placed to service both multinational business as well as other independent local firms.
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