Customer Support Assistant

£20000.00  to: £21000.00 Year
Location: Milton Keynes,
Date Added:  26/05/2022 10:26:39

Job Description

• Complete daily reports
• Resolve any customer order related queries in conjunction with the Warehouse Team Leaders and/or the Customer Support Team Leader (AM’s when required)
• Answer all incoming calls and direct them the appropriate department/individual
• Ensure customers are aware of ALL product availability at the time of the order being placed which may lead to short shipping (if product not available) until the order can be completed
• Liaise with the Warehouse Team Leaders to ensure orders are dispatched by their due date
• Communicate with customers if there are likely to be any issues which will result in them not receiving delivery and invoicing as per their expectation
• Maintain and report any issues with associated office equipment
• Providing clerical support to other functions as directed by your line manager
• Monitor incoming emails
• Customs invoices (Brexit related)
• Other ad-hoc support activities associated with working in a small busy office and warehouse environment

Key Skills :

• A good working knowledge of all Company products and customers. • Good problem-solving skills • Knowledge of order entry in a typical computerized system (ideally within SAP). • An eye for detail and determination to achieve high standards of quality. • Excellent written, telephone and wider verbal communications skills as a typical first point of contact for the Company. • The ability to follow instructions clearly when required. • The ability to work under minimal supervision and use initiative in circumstances where there may not be a clearly defined procedure in place • A “right first time” mentality

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39 Malborough Road
Castle Bromwich
B36 0EH
01216471081 About this company HR Employment Bureau is an independently owned local recruitment agency that prides itself on matching skilled local candidates to innovative industrial sectors, as well as various commercial and management positions. With over 40 combined years experience within the Engineering, Manufacturing, Logistics, Office Services, Professional & Public Sector recruitment industries, we are ideally placed to service both multinational business as well as other independent local firms. More jobs from this employer No Jobs Found for this Company

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