Customer Complaints Advisor (12 month Contract)

Telecoms
Contract
£20000.00  to: £22000.00 Year
Location: Telford,
Date Added:  04/07/2022 15:56:33

Job Description

Customer Complaints Handlers (12 month contract)

Hours of work: Monday - Thursday 9:00am - 5:30pm, Friday 8:30am- 5:00pm (agile working - home and office based (Office based Wednesday and Thursday)

Are you a peoples person who enjoys building customer relationships whilst doing it your way, rather than working from a script?

Do you want to work for one of the fastest growing companies in the UK, where you will be a huge part of the customers journey?

You will be working in one of the busiest teams for this business, where you will be empowered to make your own decisions, whilst being offered full support to enable you to do your job.

Your duties will involve:

- Working on a variety of cases, building relationships and dealing with residents.

- You will be dealing with incoming calls which will be mostly complaints.

- As an experienced Call Handler you will be dealing with these complaints through to resolution.

- Building ongoing relationships with your colleagues and liaising internally to get complaints resolved.

- Responding to emails and logging details of calls onto the in-house system.

Key Skills :

Previous customer services experience, working in a fast-paced environment and dealing with complaints is essential.

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39 Malborough Road
Castle Bromwich
Birmingham
B36 0EH
01216471081 http://hremploymentbureau.co.uk About this company HR Employment Bureau is an independently owned local recruitment agency that prides itself on matching skilled local candidates to innovative industrial sectors, as well as various commercial and management positions. With over 40 combined years experience within the Engineering, Manufacturing, Logistics, Office Services, Professional & Public Sector recruitment industries, we are ideally placed to service both multinational business as well as other independent local firms. More jobs from this employer No Jobs Found for this Company

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