IT Helpdesk Support

IT Helpdesk Support Location: Coventry (Middlemarch Business Park) Permanent position Package: Basic Salary up to £25,000 (dependent on experience), plus bonus & PLC company benefitsSector: Packaging distributionThe Company We, the UK''s largest packaging distributor have an exciting opportunity for an experienced Helpdesk Support person to join our IT team based at our Coventry Head Office. We are a committed equal opportunities employer that champions ''dignity in the workplace''. Our focus is to provide customers with fully integrated and innovative packaging solutions, augmented by outstanding customer service. Our central IT department prides itself on providing first class support to the wider group business. The IT Helpdesk Support Role Working as a member of our Head Office based IT Team, this a hands-on, helpdesk-based role and involves providing technical support to all users across over 30 sites in the UK and Ireland. Key responsibilities will include: -
Providing 1st/2nd line technical support in line with the business-driven SLAs
Utilizing agency and third-party resources
Executing administration tasks
Data and asset management (mobile phones, iPads, laptops)
Support of company ERP system
Maintaining and reviewing the call-log database - managing call-log status and escalating priority calls as required

Do you have the correct profile? To apply for this opportunity, you will ideally meet with the criteria outlined below…
You should have excellent customer service, strong problem-solving skills, an analytical mind, and an excellent IT technical background.
Due to the nature of tasks involved, security and confidentiality are paramount; an ability to work in a discreet and confidential manner is essential.
You should have experience of supporting Windows Server 2012, Windows 7, 8 & 10.
Must have excellent skills in the Microsoft Stack (Microsoft 365, including Office Apps, Teams, SharePoint, Intune.)
Knowledge of Citrix, Local Area Networks, Wide Area Networks and Wi-Fi would be an advantage but not essential.
A desire to learn and embrace new technologies and a "can do" approach is essential.

Our Benefits We provide a competitive basic starting salary and operate a range of rewarding bonus/incentive schemes. Our flexible employee benefits can include:- 25 days annual leave (rising to 27 days with service) plus all public/bank holidays Contributory pension scheme Free parking at many of our site locations Range of company cars or cash allowance (including electric) for qualifying roles Employee assistance program to support & advise with well-being & any issues Extensive range of training/development & potential progression opportunities Employee discount scheme (discounts on several major retail/leisure brands) Simply Health/Dental Cover option or BUPA cover for qualifying roles Tax free childcare (TFC) scheme Enhanced maternity & paternity pay Long service awards (5-40 years) Charitable giving options Financial support with eye-tests/purchasing glasses (DSE users only) O2 Mobile discount scheme (up to 25% off) Candidate referral scheme (awards £750 for referring successful applicants to Macfarlane job vacancies) Macfarlane Group is also dedicated to maximizing every employee''s potential, by providing career development plans and pathways in an environment that fosters personal growth and continuous improvement.How to apply/next steps This is an urgent appointment whereby we will be working to identify and review the very best of applicants swiftly in the hope of selecting the successful candidate to commence with us ASAP. Please note that Macfarlane Group supports ''hybrid working'' where possible and we often conduct our first stage interviews via video. To make an application please simply click ''apply'' ensuring that your CV is up to date and relevant. All applications will be acknowledged, shortlisted applicants normally hearing from us within a w