Customer Success Manager

Job Title: Customer Success Manager
Salary: £24,000 basic + Bonus
Sector: Finance - Payment Solutions

Our client are a large, widely renowned Technology and Banking enterprise - one with proven, established pedigree. They heavily invest in their staff and the role is geared towards your progression.

With a presence in countries all over the globe, they support more than 500,000 organisations of every size and sector.

The role of Customer Success Team Agent is an unrivalled opportunity to launch a career with a prestigious, global blue-chip organisation.

Customer Success Manager Package:

A competitive basic salary of £24,000, with more assured as you progress
Annual bonus
Excellent exposure with a major name in a lucrative, exciting industry
Great scope for progression
A friendly, fast paced working culture with regular socials
Lucrative bonus and incentive schemes
Pension
Customer Success Manager Role:

Manage inbound calls from UK Business customers who query their current pricing, raise questions about the account closure process or who actually request the closure of their account
Using excellent investigation and diagnostic skills, the role holder will be required to discuss the customer''s current situation and identify any key causes for concern from the customer''s perspective
These should then be resolved through the recommendation of alternative solutions or services if appropriate with the aim of improving customer satisfaction
Work alongside other operational areas of the business to ensure a seamless customer experience and to promote the function of the team at all times
Achieve monthly/annual individual and team targets
Customer Success Manager Requirements:

Degree educated ideally
Possess exceptional communication and interpersonal skills - you must really enjoy engaging with others on a regular basis
Confident problem solver and decision maker
Self-motivated, with a strong desire to succeed
Excellent customer service
Pareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

If you require this job specification or to apply in an alternate format, please visit the Pareto website