Rent Arrears Officer

My client based in East London is currently looking for an Rent Arrears Officer to join their team on a temporary basis for 3 months ongoing at the rate of £22.13 umbrella an hour. This is a Hybrid Role

Duties

1. To ensure effective collection of all rent arrears following the service of a Notice of Seeking Possession stage in accordance with agreed policies and procedures.
2. To be responsible for preparing and issuing all relevant notices with effective case management of high level rent arrears, within a defined area where previous early interventions have failed.
3. To promote a payment culture through all contact with tenants.
4. To progress all Housing Management system recommendations for arrears recovery taking the necessary actions as required.
5. To negotiate payment arrangements based upon the tenant''s income and expenditure commitments and in line with agreed Policies and Procedures.
6. To promote the most effective payment method taking into account the tenants individual circumstances.
7. To provide accurate information to all tenants and ensure that take up of housing and other benefits are maximised.
8. To refer tenants to the Housing Advice Service and other debt management organisations such as Citizens Advice.
9. To liaise and maintain effective working relationships with internal and external agencies and other service providers to maximise income and prevent arrears escalating.
10. To ensure appropriate support referrals are made in relation to vulnerable clients and ensure that any case relating to such clients are dealt with sensitively.
11. To adhere to the Safeguarding Children and Protection of Vulnerable Adult policies, ensuring any concerns are reported to the relevant agency.
12. To respond to account enquiries promptly providing comprehensive support and
advice.

Should your skills match the above please end through your updated CV

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy