Customer Service Administrator

Due to our continued growth we require an additional Customer Service Administrator and Trade Counter Assistant to join our busy team in Camberley. Working Mon to Fri 8.30am - 5pm with free parking. Working alongside a team of 3 managing the trade counter customer orders received face to face, via email or over the phone and processing the orders whilst liaising with our on site warehouse team. Working Mon to Fri hours we are a well established and successful organisation offering free parking and a friendly and professional working environment, paying between £19,760-£23,000 depending on experience. This is a busy but rewarding role working for a professional and well respected company who can offer a role that involves customer service, administration and client liaison both over the phone and in person. No two days are the same and you won''t be stuck behind a desk all day! The role would suit candidates with previous retail, hospitality, trade counter or similar experience gained within a role that requires administration and customer contact.
Main Responsibilities and Duties:
• Input orders into AX with a high level of accuracy for Trade Counter Sales and Trade Centre Customers
• Manage customer queries either at the walk in Trade Counter or via email/phone, offering exceptional customer service at all times
• Service existing customers informing the relevant account manager of any issues as appropriate
• Order products and chase deliveries
• Raise Purchase Orders for Suppliers in conjunction with Trade Centre Supervisor
• Send out pro-forma invoices and receipts as required
• Work with the Trade Centre Supervisor and Regional Sales Director to generate customer quotes for products
• Maintain kitchen supplies and ensure that the Depot is clean, tidy and safe
• Update and prepare any displays within the trade counter
• Monitor franking machine credits
• Label and replenish all stock for Trade Counter
• Maintain level of barcodes
• Grow and expand the product range when necessary
• Gather supplies or car stock for shows/seminars/reps
• Stock counting
• Update databases and manage stock locations in conjunction with Trade Centre Supervisor
• Support other colleagues using your technical knowledge and experience
• Liaise with the Customer Service Manager in Bolton as required
• Occasional support in the warehouse may be required, full training will be provided if this is needed

To be successful as our Customer Service Administrator and Trade Counter Assistant you will need to have good PC skills including Word, Outlook and Excel. You should have proven customer service skills gained over the phone and face to face. Previous administration experience and a confident and professional approach as you will be dealing with a variety of trade customers. A positive and professional telephone manner and used to working in a busy environment with changing priorities.
In return we can offer a friendly team environment, modern office and warehouse facilities and the opportunity to secure a permanent role with a stable and successful company. We have free parking and work a Mon to Fri standard working week. You must be happy to work within a small team, have good PC skills including Word & Excel and muck in where required