Swedish/English Customer Service & Inbound Sales Representative

Fantastic new opportunity for a Native Swedish or Norwegian speaker in Cardiff.
Has the recent Health situation made you think differently about how you work?
Have you been one of the many unfortunate ones to see changes in your work-life?
Would you like to be ensured safety with an employer who can continue working through times like these?
Would you like to explore your future using your Swedish or Norwegian Native language at the forefront of your role?
If so please read on!
Our client is an energetic, creative and proactive organization that consistently aims to exceed its customers'' expectations, to translate its vision into providing solutions based on ideas that will enrich people''s lives.
We now have an opportunity to join our multinational European team offering exceptional support to B2B customers across Europe. We believe in strong collaboration as we are convinced, that only together we can grow stronger and keep our innovative edge in the competition.
THE ROLE:
The multinational Customer Service Team encompasses a number of key functions - service, repairs and inbound sales for products to B2B customers across Europe.
The role supports service enquiries/requests and managing our repairs service. You would need to build valuable and sustainable relationships with our customers, ensuring we are someone they want to do business with. We are the first point of contact for our customer''s, so we strive for exceptional communication skills and a strong customer care focus.
The role also supports inbound sales, capturing sales enquiries/interests to convert ready to be passed to our regional sales team. We would expect that you are committed and interested in supporting sales and that you are comfortable using the phone, web chat and email to convert such opportunities.
YOUR RESPONSIBILITIES:
* Responsible for inbound sales & service enquiries for Nordic countries - conversant in Swedish and English
* Work with in-country marketing and sales team to ensure information captured meets their expectations
* Deal with all enquiries in an effective and professional manner
* Proactively act on information provided to enhance the customer experience
* Work as part of the team to achieve KPIs and optimise resource through continuous improvement initiatives
* Support our complete range of B2B products
WHAT WE ARE LOOKING FOR:
* You have native level Swedish language skills (experience living/working in Sweden would be desirable)
* You are fluent in English language
* Experience in B2B sales/service would be advantageous
* You have an empathetic approach with customers and are skilled at gaining BANT criteria
* You are proficient in IT and are used to working with Microsoft Office and Google
* Having prior knowledge of CRM tools, particularly Salesforce, would be advantageous
* You are a good listener
* You are passionate about your job, result oriented and proactive
* You are structured and have a motivated/motivational work ethic
* Flexible approach and a positive and enthusiastic team player.
* Monday to Friday 08:00-16:15 (with a rota to cover until 17:00)
* Split home/office) but office based in Cardiff.
* there are canteen facilities available on-site
* we have free on-site car parking facilities
* we offer 24 days holiday + 8 bank holidays (Once Probation is completed)