Customer Service Executive

Customer Service Executive

Yolk Recruitment is working with a leading manufacturing company to hire a Customer Service Executive to join their ecommerce team and to support their customers and third-party sellers.

For over eighty years, they''ve been quietly creating innovative products that meet the evolving needs of our working world and are dedicated to supporting their staff in both personal and professional development.

What you''ll be doing?

This is an excellent opportunity for a Customer Service Executive to join a dynamic manufacturing company based in Newport. You will join a small ecommerce team to be the first point of contact for customer and third parry seller queries for the department. You will also:

Build and develop relationships with customers through their entire customer journey, ensuring excellent customer service
Support all orders through the end-to-end process, answering any questions and queries customers and third parties may have.
Manage all customer feedback, both positive and negative, and work with different departments to ensure all complaints are actioned correctly
Regularly communicate with various teams to ensure accurate and timely delivery of orders, and updating customers accordingly
Manage customer expectations whilst taking responsibility to ensure outstanding actions are completed as promised.
Work with other team members and the team manager to improve the department wherever possible
Ensure all systems are kept up to date and managed effectively, including checking all processed orders
What you''ll bring to the team?

As a confident and bright customer service executive, you will have previous experience working within customer service (ideally within manufacturing but not essential) and an excellent telephone manner. You will also have:

The ability to multitask and prioritise your own workload.
Passion for providing excellent customer service to all customers.
Excellent communication and IT skills
A keen eye for detail and drive to learn and develop within the role and business
An outgoing and confident personality
And this is what you''ll get in return

By being a customer service executive, you will receive:

A salary of £22,973
Early Finish Friday''s and free parking onsite
25 Days Holiday + Bank Holidays
Great opportunities for development and growth within the business
A friendly and supportive team to work alongside everyday
Are you up to the challenge?

If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Chelsea Campbell on (phone number removed)

Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C''s, Privacy Policy and Disclaimers which can be found at (url removed)