Dispatcher

An opportunity has arisen for a Dispatcher to join the market leader in property damage restoration, working on a full time, permanent basis in Sheffield.
In this role, you will be responsible for liaising with Policy Holders regarding their repairs, and also the diary management of Technician''s, ensuring the highest standards of customer service are consistently delivered.
Duties:
* Liaise with insurers and policy holders on a regular basis.
* Analyse and review Technician''s diary to effectively plan and prioritise workload.
* Book visits from "visit next due" list so that all jobs are visited.
* Respond & resolve customer queries to optimise customer service
* Assist customers with job related queries.
* Deal with Technician emailed notes so that work can progress.
* Arrange appointments and scheduling.
* Organise daily programme of work and communicates this and working arrangements to team accordingly.
* Liaise with insurers and policy holders on a regular basis.
* Provide support to the Policy Holder/Customers during initial notification of claim, giving prompt and accurate advice.
* Immediately report any complaint/problems to the Claims Team Manager, in accordance with the formal complaints procedure.
* Attend occasional client visits (internal/external).
* Achieve 90% call monitoring results.
* Achieve 90% effective touches report.
* Achieve first visit service level agreements.
* Work towards your own personal targets and continued career development.
Candidate Criteria:
* GCSEs in English and Maths
* IT literate
* Strong communication and administration skills
* Customer service experience is desired
If you are interested in this role, please contact Sophie at One Way for more information