Voice Customer Service

I am delighted to be supporting a well-established client based in Pudsey, who are seeking ambitious Customer Service Representatives to join their growing team. Working in a friendly environment, the Customer Service Team work to provide an unparalleled service. You will be working on a rotational basis both from home and in the office.

Customer Service Representatives deal with all enquiries received from both customers, clients and other stakeholders, focusing on providing the best outcome for both the customer and the business.

The ideal candidate will have:

Previous customer service experience although not essential as full training will be given
Professional, friendly and empathetic telephone manner
Confident listener and quick problem solver, finding the best solution in all instances
Able to deal with complex cases, resolve conflicts and build rapport
Adaptable and resilient, with a willingness to learn & develop
Competent IT skills

Day to day, you will work to deliver an outstanding service through great service and expertise. Duties will include:

Taking inbound enquiries from a variety of stakeholders
Capturing accurate details of the query and providing expert resolutions
Recording data onto system accurately
Working coherently as part of a team, escalating issues to senior staff
Deliver a seamless customer journey

As well as a fun, dynamic work environment, this position offers a great entry into a successful company keen to nurture and develop its staff.

Shifts will be worked on a rota basis as per below:

Week 1 (from home) - Monday - Friday 8:30 - 4:45pm

Week 2 (in the office) - Monday - Saturday 8:45 - 5pm

Week 3 (from home) - Monday - Friday 9:15 - 5:30pm

REPEAT

Please apply today or contact us to find out more information.

Headway Recruitment is acting as an Employment Agency in relation to this vacancy. Headway Recruitment are an equal opportunities employer and we are committed to a policy of diversity, equality and inclusion