Workplace Experience Ambassador (Host)

Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT.

Our BT Workplace team provide a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops.

We encourage new ways of working, driving innovation, whilst always living to our RISE values.

Respect
Integrity
Service
Excellence

The role: Workplace Experience Ambassador Host (WEAH)
The purpose of the Workplace Experience Ambassador Host role is to support the Workplace Experience Lead and Workplace Experience Manager in delivering, as an individual and through their team, an exceptional workplace experience and is focused on the entire workplace journey for our colleagues and clients alike. It''s about detail, best practice, knowing what good looks like and then raising the bar.

Developing and driving an enhanced culture of service excellence within the client location in order to enhance the brand to internal and external stakeholders. Monitor successes of the workplace experience and positively shape and adjust to meet the client''s needs then proactively anticipate all stages of the customer journey.

Providing daily leadership, management and development of the agreed CBRE contract with BT. Ensuring financial and operational commitments are met and exceeded across your building. This role reports into the Workplace Experience Lead.

Key responsibilities are as follows:
* To plan and prioritise own work allocation according to the needs of the site as determined by the Workplace Experience Lead.
* Carry out daily building walks and regular supplier audits to check key deliverables such as: -
* Act as the ''face'' your allocated areas of the building and provide proactive innovative solutions and resolution of all BT user issues and provide visible assistance when required
* BT Colleague engagement
*Cleaning standards maintained against specification
* M&E standards are maintained against specification
* Meeting rooms set ups are complete in agreed layout formats, AV is working, and signage is current and in place
* Hazard and defect reporting
* Welfare areas, client department cleanliness managed and monitored
* Generate suggestions for continuous improvement and innovation
* Ensure any tickets are logged and progress is checked daily
* Support in the management of all sub-contracted services and ensure all services provided are resourced and maintained to a high standard and within the client''s guidelines. Including the competent completion of inductions, ATWs, DRAs when required.
* Support the Management in monitoring services and suppliers and ensure that the required standards are maintained ensuring SLA''s & KPI''s are achieved.
* Support the team, ensuring the site remains compliant with current Health & Safety legislation at all times.
* Carry out DSE assessments as required
* Provide AV first line support
* Stationery ordering, stocking up as required
* Issuing and management of keys for lockers, pedestals, storage
* Take ownership of the various store rooms and ensure they are kept clear and tidy to provide adequate swing space as needed
* Ensure all building communication is up to date and in line with company expectations and have relevant, in date information displayed at all times. Including, but not limited to, building notice boards, Clip frames, floor maps etc.
* Ensure that all requests made via the Facilities Helpdesk are entered on to the system in a timely manner and that completed jobs are updated through the CAFM systems.
* Engage with other service partners to ensure prompt and