Chadderton, Lancashire
Job Description
We are looking for Spanish speaking customer Service advisors
About the Company
The Company is the global leader in licensed sports merchandise, of recognised English Premier League, La Liga, Bundesliga, Ligue 1 and SPL football clubs, along with representation across all major US Sports Leagues, Golf, Rugby, F1 and Tennis,
Operating from the base in the UK''s sporting stronghold of Manchester, the international business provides online, retail and end-to-end event solutions for nearly 30 partners across various sports.
With deliveries to over 180 countries, running stores in over 12 languages and supports multi-lingual call centres incorporating 11 languages. We have some exciting opportunities below.
The Role
We are recruiting for bright enthusiastic hard-working Spanish speaking Customer Service Advisors for a fixed term assignment in a friendly and energetic team. This could evolve into a permanent contract for the right candidates.
The ideal recruit will have a passion for delivering a fantastic customer service experience via telephone, email and live chat.
Location: Chadderton
Pay Per Hour: £11.00 ph
Overtime Rate: After 37.5 hours
Contract: July 2022-Jan 2023
Working hours: 37.5 per week
Shifts Pattern: Tuesday to Saturday 12:00-20:00 (Saturday 09:15-17:15)
This will be in effect from week 3 as the training group (2 weeks) will be Mon-Fri 9-5.
Duties
· Answering inbound calls from customers regarding orders
· Dealing with calls in Spanish & English
· Communicating with customers via email and Live Chat to help solve queries regarding orders
· Speaking to customers via Live chat
Skills/experience
* Good customer service skills
* Live Chat expereince
* Fluent in Spanish & English ESSENTIAL
* Be able to find your way around the computer sending emails data input etc
* Experience in a previous customer service role would be an advantage
* Experience using a live chat system would be an advantage
* Good Telephone manner required
* An interest in sports/football would be desirable
* Above all a good attitude & a friendly manner is a must!
If you want to work for a fantastic employer with staff discounts, staff incentives, daily prizes, break out areas with TV''s and much more the send your CV today
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