£40000.00 to: £45000.00 Annual Plus Excellent Benefits
City, London
Job Description
Role: Service Desk Team Leader
Location: Central London
Salary: £50,000
The Company
Our client is the global leader in international travel and touring, with offices located in the UK, New York, Los Angeles, Atlanta, Australia, and more. Coupling a friendly and close-knit work environment with an excellent list of benefits make them one of the stand-out employers in the area.
The company believes that technology is a key contributor to success, meaning they invest heavily in continuous development and improvement of their systems and platforms, which ensures you will be able to work with all the newest and best technologies.
This is an exceptional opportunity to join a thriving company which is focused on employee development and wellbeing, as-well as being able to work with an excellent team.
The Role & Technical Specification Overview
You should be confident in mentoring and leading a team of IT engineer, capable of proving high-quality support to a range of end users, covering a range of technologies, stated below:
* Office 365 admin centre and stack (inc Intune, SharePoint, and Teams)
* Windows Server (Any versions from (Apply online only)
* Virtual Servers - Hyper V or VMware
* Hardware
* Azure and Azure AD
* Citrix
* Active Directory & Group Policy
* Network Protocols - DNS, DHCP, TCP-IP
* Router and Switch troubleshooting
The Key Responsibilities
* Monitor and maintain infrastructure using a range of tools and monitoring platforms
* Coach & mentor a team of IT support engineers
* Review and improve the service desk processes and operations
* Act as a senior escalation point for more complex issues
* Work efficiently to resolve P1 issues in a timely manner
* Liaise closely with the NOC team and 3rd party suppliers
Personal Specification
* Excellent communication skills
* Excellent customer service skills
* Team lead / mentoring experience
* ITIL experience is highly desirable
* Strong planning & organisational skills
Interviews
My client is keen to begin interviewing candidates immediately so if you''re interested in an excellent new opportunity, click apply now!
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy
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