Retail Assistant Manager

Are you a dynamic individual who wants to grow and develop in a company that''s revolutionising retail?

Do you want to play a key part in motivating and developing a high performing team?

Do you have experience working in customer-facing roles and are passionate about putting customers first?

If you answered yes to these questions, Majestic Wine would love to hear from you!

Our Proposition

Majestic Wine stands apart from other retailers due to our extensive range of quality wine, our approach to selling it and our expert people - Majestic''s greatest asset! We offer wine tasting in store every day and the expertise of our teams ensure a strong customer focus. All these things come together to make us unique and give us the extra personal touch we''re so proud of.

The Role

Do you love how it feels to help customers discover new products that they will love? As an Assistant Manager you will join the Woking team! You''ll be driving GP growth in your store through market-leading customer service and leading your team with passion and energy!

Majestic is dedicated to delivering a customer experience that''s unlike any other - because you simply can''t taste wine online! It starts with you discovering customers'' needs. And with the support of your store team members, you match those needs with the right products.

Every day is an opportunity for you to turn another wine lover into a loyal Majestic customer.

Key Responsibilities:

At Majestic Wine our Customers are at the heart of everything we do. In this role, you''ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.

• Maintain outstanding store condition and visual merchandising standards
• Independent management for the store in the absence of the Store Manager
• Respond to all customer complaints and comments in a timely manner
• Manage and motivate the team alongside the Store Manager, to increase sales and ensure efficiency in your store
• Ensure Customers get the best shopping experience in-store, delivering market-leading customer service at all times
• Can prioritise and be efficient with your time so you can spend more time with our customers finding wines they''ll love
• Maintain outstanding store condition and visual merchandising standards
• Overall management of the team in the absence of the Store Manager
• Ensure high standards for quality, customer service and health and safety are met
• Update colleagues on business performance, new initiatives and other pertinent issues
• Respond to all customer complaints and comments in a timely manner
• Sharing product knowledge with customers and with the store''s team members
• Offering our customers a VIP service by proactively contacting them with our best deals
• Completing commercially viable rotas
• Making sure items are on the shelves and displayed attractively and priced accurately

Knowledge & Skills Required:

• Experience of leading and developing a team in a fast-paced environment within retail, hospitality or a similar customer-focused industry
• Desire to increase your wine knowledge
• Wine knowledge is beneficial but not essential
• WSET Qualification is beneficial but not essential
• Excellent time-management, delegation and problem solving skills
• Customer focus and excellent communication skills to provide your colleagues with feedback to help develop themselves and the store
• The energy to support and motivate the team in the absence of the Store Manager
• Determination to complete every to-do list on time, your store hit targets and m