Customer Solutions Officer

Job Description

Customer Solutions Officer

Hours: 21 Hours (Tuesday, Wednesday, Thursday, 8.30am-4.30pm)

Location: Tongwynlais, Cardiff plus options for homeworking

Salary: £21,353 to £22,476 (pro-rata)

If you think customer service is an attitude and not just a department and providing friendly, efficient, and personalised services to customers is second nature to you then this exciting role could be your next career opportunity!

Customer Solutions Officer Duties:

• You will be joining a customer services team which aims to resolve queries from customers at the first point of contact be it by telephone, email, Facebook, and Twitter. This is a varied and challenging role
• you must be able to multitask and prioritise work
• have the confidence to work on your own initiative to problem solve and make decisions.
• You will also provide administrative support to the Housing and Maintenance teams.

Customer Solutions Officer Requirements:

• Experience within social housing is desirable but is not essential as full training will be given.
• The most important thing they are looking for is an experienced customer service champion with a can-do attitude.
• Continually improving is at the heart of what they do so high standards of work and the ability to be flexible and innovative is also important to them.

About the company:

Our client is an award-winning organisation that currently owns and manages around 3,000 rented properties in mid and south Wales, working in several local authority areas.

Closing date for applications: Midnight Sunday 10 July 2022

Interview date: Wednesday 20 July 2022

If you pride yourself on providing excellent customer service and have great problem solving and communication skills along with a can do attitude and feel you meet the requirements for this Customer Solutions Officer role, please apply now!