Customer Research Advisor

Customer Research Advisor - Ellesmere Port - £21,000pa + Bonus

My client, a highly successful organisation specialising in a niche product are looking for a new team member to join their customer research team. The main purpose of this role is to research projects to a high level using the telephone, internet and other communication sources.

Working hours for this role are 8:30am-5:00pm Monday to Friday. Benefits include:

Flexible working hours

25 days holiday rising to 27 days after 2 years service

Pension scheme

Childcare Vouchers

Eyecare Vouchers

Discounted Health club scheme

Sharesave Scheme

Cycle 2 Work Scheme

Key responsibilities will include:

Collecting intelligence from industry professionals

Achieving set targets around call quantity, call quality, call time and call volume

Being responsible for your own work and meeting the department quality standards

Managing/prioritising your own workload on a daily basis

Liaising with other colleagues within the business

Dealing with customer queries

Building relationships with contacts within the industry

The ideal candidate will be:

Detail-oriented, flexible, energetic and methodical

Self-sufficient, self-motivated, resilient, determined, assertive, good objection handler, capable of working under pressure to tight deadlines and prioritising

Strong planning, organisation and time management skills

Determined to exceed targets and objections

Dependable - takes responsibility for own actions, keeps commitments

Excellent communicator, with an efficient and polite phone manner. You must also have the ability to listen to, absorb and interpret information

Good written and verbal communication skills are also crucial, as is the ability to be flexible to adjust to fluctuating workloads

If you are customer focused, proud of ensuring an excellent service and can negotiate with potential clients, please apply for consideration