Customer Service Administrator

Customer Service Administrator

Location: Aldershot

Salary: £19,000 - £24,000

Working Hours: Monday to Friday 8:30 - 5:30 (office based only)

You will be working with a successful team and a forward thinking, modern business that is focused on delivering the highest level of Customer Service. Responsible for covering the tasks and duties as required within the Customer Service Team; where you will be primarily responsible for communicating with distributors, winning orders and administering the orders entire order process, from quote through to delivery ensuring a high level of Customer Service is maintained. This is a busy and varied role that would suit a highly organised and structured individual who is used to completing tasks to strict deadlines.

Responsibilities

Building relationships with customers and delivering outstanding customer service;

Dealing with a high number of telephone calls and emails;

Issue quotes to distributors and deal with any enquiries

Raise orders on our operating systems

Preparing orders for printing

Checking and sending order confirmations to distributors

Progress orders/approvals/quotes

Ensure any customer queries are dealt with in a timely, friendly and professional manner;

Any recurring issues or areas of concern to be highlighted to the Customer Service Manager;

Liaise with internal production and despatch functions, as well as Courier Companies;

Attending Meetings, as directed by the Account Manager or another member of the department Management team;

Must escalate complaints to the Account Manager or member of the department Management team and have the ability to ensure all accurate information is passed on so that an informed decision is made;

Upsell where possible and cross sell

You''ll be a good fit for this role if you:

Have a positive outlook and a clear focus on customers, process and procedures;

Demonstrate care and empathy for customers;

Can work with numbers, you will be quoting and preparing paperwork from our quoting system;

Achieve high standards of quality, efficiency, and productivity;

Be inquisitive and ask questions around a customers order, to either deliver a superior service or upsell a product;

Ability to communicate both verbally and electronically;

Committed, with a great work ethos;

Service minded with excellent customer focus;

Experience of working in an environment where priorities are constantly changing;

Work with in a team to help achieve one common goal;

Focused on timely delivery and achievement of customer satisfaction;

Exceptional interpersonal skills and telephone manner;

Excellent levels of written and spoken English

Computer literate

At least 1-3 years Customer Service Administrative experience

Benefits

Working in our newly refurbished and spacious offices

Access to internal and external training, funded by the business

Workplace pension scheme

Cycle storage

Referral bonus when you bring your friends to join the team

Credit to spend each year on our products

28 days of holiday a year (including public holidays)