Standards Officer

Our client, a public sector organisation / regulatory body based in Central London, is looking for a Standards Officer for an initial 6 month FTC.

Client Details

Our client, a subsidiary of a larger public sector organisation / regulatory body, is looking for a Standards Officer, for a 6 month FTC period.

Description

The role of Standards officer, will involve;

Assisting the Assistant Registrar in overseeing the audit programme for Approved Inspectors including assessing submissions, signing off on audit panels, preparing panel briefings, travelling to audit locations and undertaking the audit, writing audit reports, monitoring and assessing progress reports, undertaking re-audits where required
Scheduling audits
Obtaining all relevant information required for effective audits in line with procedures and deadlines
Preparation of quality audit reports and correspondence which identify issues and outcomes clearly and present findings that are based on sound rationale and evidence
Production of high-quality written correspondence and documents
Processing and managing the investigation of a varied and complex caseload of complaints in line with protocols
Ensuring timely investigations by prioritising work independently, managing your own workload and using initiative and problem-solving skills to manage competing demands
Obtaining all relevant information required for effective complaint investigations in line with procedures and deadlines
Production of high-quality written correspondence and documents
Organisation and conducting of complaint, disciplinary and appeal hearings in line with published protocols
Point of contact for complaints and conduct matters as well as general enquiries and the monitoring of the inboxProfile

Person Specification:

As the Standards Officer you will have excellent administrative and IT skills. Using your proven comprehension and analytical skills and your experience you will be able to support robust, high-quality and consistent work outputs. You will also have excellent communication skills, with the ability to engage with a wide range of stakeholders.

The criteria below are the minimum necessary for effective performance in the role. The applicant must demonstrate how they meet or could meet each of them in a covering letter and, when necessary, through job specific tasks at interview.

Essential:

Exemplary administrative, IT and organisational ability
Analytical skills and an ability to process high volumes of written material with a high attention to detail
The ability to identify key issues and summarise outcomes in a clear concise manner based on evidence
Excellent written and oral communication skills with a focus on consistent service delivery
Demonstrable experience of compiling reports
Experience of maintaining accurate records
Ability to assess and manage risk
The ability to develop and maintain stakeholder relationships and to communicate professionally in challenging situations
Experience of working under pressure in a busy, demanding, environment using prioritisation and organisational skills when managing competing deadlines
The ability to creatively troubleshoot and resolve problems
Experience of working flexibly and independently but with an awareness of when to ask for advice
Team player but the ability to manage own workload with minimum supervision
Ability to show sensitivity and tact when identifying and working with confidential information

Desirable:

Experience of working within a regulatory body
Knowledge and understanding of the principles of best practice regulation
Knowledge and understanding of construction and building control issues
Demonstrable experience of working with legislative processes and procedures
Experience of working with and presenting to committe