Sales Associate

Sales Associate Required - Immediate Start - luxury Store - West End

MUST HAVE PREVIOUS SALES EXPERIENCE!

Great commission Structure

Looking for an experienced Sales Assistant to work in a busy store based in London.
Working 40 hours per week.

To be a part of a team that drives sales productivity, efficiency, and customer service levels of the store.

AREAS OF ACCOUNTABILITY

Customer Service

Maintain and increase the sales figures of the store/concession.
Ensure that customers are acknowledged quickly and offer friendly, courteous and
efficient service.
Demonstrate a clear understanding of the company mystery shop guidelines.
Be aware of competitor ranges and price points.
Report any missed opportunities to the management team.
Confidently use and understand the ''Add on Sale'' technique.
Be able to confidently close a sale.
Maintain a thorough knowledge of all products, and be able to suggest alternatives to
customers.
Ensure that all customer follow up is done promptly and efficiently.
Ensure that any phone enquiries/sales are handled confidently and efficiently.
Confident in handling customer enquiries and complaints when required.
Understand the company after sales services, and policy for repairs.
Understand the company/host store exchange and refund policy.

Visual Merchandising

Have a thorough knowledge of all company/brand guidelines and standards.
Assist the management team in implementing visual merchandising changes within
the store.
Ensure the products are clean, tidy and well presented.
Maintain a high level of store housekeeping.
Good knowledge of the store/concession layout.

Administration

Assist in the handling of cash, and all other financial transactions.
Ensures any paperwork completed is done correctly and to Case standard.
Ensure all store and company rules and standards are adhered to at all times
Assists in actioning markdowns, price changes, discontinued lines.
Liaise with head office and/or other stores as needed.

Stock Control

Ensure that replenishment is carried out for the store on a daily basis.
Assist in processing deliveries and transfers correctly.
Assist in ticketing product correctly.
Assist in any stock counts that are carried out as instructed by head office.
Maintain all stockroom areas in a tidy and methodical manner.
Awareness of product availability.

Health & Safety

Establish a good understanding of health and safety policies of the store and ensure
that these are upheld.
Highlight any potential risk areas to relevant personnel.
Ensure that you understand the correct stock handling procedures e.g. lifting and
unpacking of boxes, using sharp instruments.

General

Positively promote the image of the company.
To maintain good relationships with all of case management and staff.
Carry out or assist in any other duties as requested by your manager or area
manager.
Liaise with head office/host store management when necessary.
Maintain good security awareness and ensure that any security systems are used
efficiently.
Report and document any theft correctly.
Maintain the required standard of appearance and hygiene.
Assist in any other company locations when necessary

If you are an experienced sales assistant, Please send your updated CV TODAY